DRIVING

Yes it is.

0 answers114 viewsPosted 2 months agoby Remi
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Is the mileage allowance per day or per rental period Open

The allowance shown on personalization and confirmation screen is for the whole rental period.

The allowance shown on personalization and confirmation screen is for the whole rental period.

0 answers633 viewsPosted 11 months ago
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What happens if I exceed the mileage / kilometers booked with the car? Open

Additional mileage will be charged at €0.3 per additional kilometer (respectively £0.3 per additional mile for rentals taking place in…

Additional mileage will be charged at €0.3 per additional kilometer (respectively £0.3 per additional mile for rentals taking place in the UK).

0 answers875 viewsPosted 1 year ago
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Can the additional drivers unlock and lock the car with their phone? Open

The car is locked/unlocked with a virtual key that is downloaded on the main driver's phone. Just like a real…

The car is locked/unlocked with a virtual key that is downloaded on the main driver's phone. 

Just like a real key, this virtual key can be used by only one person at a time.

Additional drivers can of course request the virtual key to be transferred to their phone at any time.

Please note that, while it is not necessary to have internet to connect to the car, it is required to request the transfer of the virtual key to your phone.

0 answers714 viewsPosted 1 year ago
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No. They don't. 

0 answers498 viewsPosted 1 year ago
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Is the second driver allowed to be under the age of 26 if the first driver is above the age of 26? Open

No, that is not possible. For insurance reasons every driver must have the minimum age required to drive the car.…

No, that is not possible. For insurance reasons every driver must have the minimum age required to drive the car.

Please note age limitation is different depending on the car and the location where the rental takes place. The minimum age will be displayed during the booking process.

0 answers772 viewsPosted 1 year ago
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-5

Are UFODRIVE cars accepted in the 'LEZ' (low emission zone) of Brussels? Open

Yes, all our cars are electric and therefore 0 emissions. As a consequence they are authorised in Brussels low emission…

Yes, all our cars are electric and therefore 0 emissions. As a consequence they are authorised in Brussels low emission zone.

0 answers556 viewsPosted 1 year ago
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2

Yes, absolutely.

0 answers704 viewsPosted 1 year ago
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5

What's the smoking policy of UFODRIVE? Open

Smoking is forbidden in UFODRIVE cars.

Smoking is forbidden in UFODRIVE cars.

0 answers590 viewsPosted 1 year agoby padmin
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If I get a fine, how does it work? Open

The national authorities will contact you directly.

The national authorities will contact you directly.

0 answers687 viewsPosted 1 year agoby padmin
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What happens if I exceed the national speed limits? Open

National speed limits and general traffic rules apply at all times. It is your obligation to drive carefully and observe…

National speed limits and general traffic rules apply at all times. It is your obligation to drive carefully and observe all speed limits. Any speeding fines incurred plus an administration fee will be charged back to you.

0 answers759 viewsPosted 1 year agoby padmin
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Where do I return my car? Open

The car park address is registered as home address in your car. Follow the instructions on the app to find…

The car park address is registered as home address in your car. Follow the instructions on the app to find the way.

Once back at the UFOBAY simply follow the APP process to close your rental.

0 answers723 viewsPosted 1 year agoby padmin
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How do I contact UFODRIVE roadside assistance? Open

During a rental, UFODRIVE 24/7 assistance can be found in the app, in the Help section, as chat or direct…

During a rental, UFODRIVE 24/7 assistance can be found in the app, in the Help section, as chat or direct call. Our operators will redirect you to the roadside assistance if required.

0 answers785 viewsPosted 1 year agoby padmin
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How will I unlock the car? Open

Your phone is your key. You will unlock the car using the UFODRIVE app. Just follow the instructions on the…

Your phone is your key. You will unlock the car using the UFODRIVE app. Just follow the instructions on the APP to lock and unlock the car.

0 answers852 viewsPosted 1 year agoby padmin
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Do I need to inspect the car at the start of my rental? Open

Yes, the app will guide you through the process.

Yes, the app will guide you through the process.

0 answers673 viewsPosted 1 year agoby padmin
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Will someone assist me if I need help? Open

Yes, UFODRIVE is a 24/7 service. We are accessible by phone during a rental or by chat through the app…

Yes, UFODRIVE is a 24/7 service. We are accessible by phone during a rental or by chat through the app or our website.

0 answers692 viewsPosted 1 year agoby padmin
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How do I use the app to retrieve and unlock the car? What happens? Open

The app will guide you from Arrivals to the UFObay. Follow the instructions on your phone screen: "Find my car".

The app will guide you from Arrivals to the UFObay. Follow the instructions on your phone screen: "Find my car".

0 answers715 viewsPosted 1 year agoby padmin
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How to retrieve my car at the airport? Open

Detailed instructions will be provided in the app. You can also consult the details of each locations here to get…

Detailed instructions will be provided in the app. You can also consult the details of each locations here to get more information now.

 

0 answers743 viewsPosted 1 year agoby padmin
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